Retail Process Project Manager

Maserati's Retail Process defines, develops and delivers guidelines and new standards for Maserati dealerships worldwide.

 

For this role we are looking for a Senior PM, who will support the team specifically for the creation of the Omni channel Retail Experience that Maserati is building to enhance the customer experience, including and integrating physical and digitals elements and touch points among the whole customer journey.

 

 

Main activities

 

  • To ensure the design and deployment of the main initiatives related to the omnichannel retail experience and ecommerce program
  • To finalize and activate pilots, define KPIs to monitor them and follow the ramp up of the whole project into the regions and dealer network
  • To ensure that the resources are properly allocated to this project (centrally and regionally)
  • To interact with core team members (Digital & CJ,CRM, Brand, Customer care, Connectivity & e-Mobility, ICT, Regions, Purchasing, Finance)
  • To monitor the results and support the corrective actions implementation in alignment with the regions and core team members
  • To ensure that the program is continuously embraced by the company, the regions and the dealers and that it evolves to sustain the company business objective going forward

 

 

Requirements

 

  • Master's Degree in Marketing or Economics
  • Seniority: Experience as PM in Retail/Dealers management for Luxury or Automotive, but also as digital retailing, e-commerce and CEX
  • Years in the position: 5 or more
  • Previous field or companies : Luxury, Automotive, FMCG
  • Languages: fluency in Italian and English
  • Computer skills/software: Excel and PowerPoint and Google Suite. Salesforce is a plus.
  • Technical skills: deep Knowledge of Digital tools and Retail Sales Processes into the Luxury world
  • Soft skills: Excellent interpersonal skills – excellent verbal and written communication; proactive, able to learn quickly, adapt to changing priorities, and deliver on deadline; Strong attention to detail; working with precision; Personal interest for automotive industry, Luxury world, and Digital evolution
Business unit
Sales
Sedi
Modena - Italia