Product Support - Technical Help Desk Specialist (Cat.Prot. l.68/99)

Join Maserati Technical Service Operations - Product Support team!

 

The Technical Help Desk Specialist reports directly to the Technical Support Help Desk Manager

and is responsible for:

 

  • Manage Technical Support requests through the ticketing system BlueOnLine Portal
  • Identify reference market critical/emerging technical issue

 

 

The job offer is aimed at candidates of either sex (l.903/77 - D.Lgs. n.198/2006) belonging to legally protected category (Categorie Protette l.68/99).

 

 

Main activities

 

  • Provide Technical support through BlueOnLine System directly to dealers and Branch Offices
  • Identify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool
  • Involvement in different improvement activities with other depts (Serviceability, Diagnostic, Quality)
  • Development of a Diagnostic Instrument (Diagnostic Sheets), introducing the "Problem Solving“ methodology

 

 

Requirements

 

  • Master's Degree in Engineering (preferably Mechanical or Electronics)
  • At least 3 years of experience in a similar/comparable role
  • Fluency in English; knowledge of other European languages (German, French or Spanish) as a plus
  • Good verbal and presentation skills
  • Automotive technical knowledge & Failure Modes
  • Problem solving ability
  • Good interpersonal skills
  • After sales processes knowledge
  • Self organizing attitude and ability to operate within tight deadlines
  • Team working attitude and ability to synthesize
Business unit
After Sales
Sedi
Modena - Italia