Join Maserati Quality dept!

We’re looking for a Chassis Diagnostic Specialist for our Customer Satisfaction & Field Quality dept.

The role reports directly to Customer Satisfaction & Field Quality Manager and is responsible for diagnosis and problem solving for the vehicle’s Chassis perimeters, in collaboration with other Quality functions, Aftersales, Supplier Quality and Product Development.

The Customer Satisfaction & Field Quality supports Vehicle Line Quality managers to achieve customer satisfaction objectives and warranty competitive target, leading the diagnostic activities to solve customer issues coming from field after the vehicle launch.

Main activities

• Continuous analysis of internal and external indicators in order to identify or prevent potential emerging issues
• Define the diagnostic plans with the collaboration of the supporting functions
• Perform physical analysis on claimed components and vehicles to fully understand phenomena claimed by customers
• Define additional activities needed to support root cause identifications (i.e plant visit, dealer inspection, check list definition)
• Lead issue investigation activities for the root cause identification, coordinating progress meetings
• Support the definition of containment and permanent corrective actions.
• Report on a weekly and monthly base progresses to the management
• Monitoring indicators after corrective action implementation in order to confirm robustness and effectiveness
• Collaborate with Field Early Warning Team to support the launch of new products
• Support future project through lesson learnt reports

KPIs

• Warranty occurrences (C/1000)
• Customer surveys (Things gone wrong)
• Time to Fix (TTF)

Requirements

• Education: Automotive or Mechanical Engineering (Master's Degree preferred)
• Seniority: 2+ years working experience (Automotive sector preferred)
• Familiarity with quality measurement methodology, warranty analysis, and third party metrics;
• Knowledge of vehicle’s Chassis systems functionality (brakes, suspensions)
• Knowledge of problem solving methodologies
• Fluency in Italian and English;
• Computer skills/Software: Good knowledge of Google Suite and MS Office, especially Excel;
• Analytical mindset;
• High aptitude to lead multifunctional team, planning definition and reporting;
• Ability to communicate in a clear manner technical topics at all level of the organization